From an enquiry to a confirmed trip

Prepare your enquiry

Select your service, travel date and number of guests. Add child ages and any meal, pickup or other requirements. Review the request before opening it in your email app. You still need to send the email there; preparing the form does not submit a booking.

Review the written quote

The team checks the operator’s availability and provides an itemised quote. Check the service name, dates, guest details, inclusions, extras, applicable VAT and total payable in VND. Ask about any point that differs from your original request.

Cancellation conditions depend on the selected product and operator. Read the conditions provided with your quote before payment; the general cancellation page also explains the different schedules and limits.

Pay after the details are confirmed

Follow the payment instructions supplied after availability is checked. A request alone does not reserve a room, cabin, seat or place. Booking is completed after full payment and written confirmation with a booking reference.

Do not send payment-card details, passport scans or visa documents through the enquiry form. The team advises which passenger documents are needed after booking.

Keep your confirmation handy

Check the operator, boarding or pickup arrangements and service date in your written confirmation. For a change or cancellation, contact the team in writing with your booking reference. Supplier acceptance, costs and applicable conditions must be checked.